Bilingual Call Center Associate

Arizona Central Credit Union; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Arizona Central Credit Union is seeking a customer service-focused associate to build long-term member relationships. The role handles phone, email, and chat interactions, identifies financial needs, and offers credit union solutions.

You will assist with transfers, payments, and account changes while providing clear information on products and services. Must speak English and Spanish; six months banking or call center experience preferred.

Qualifications

• Proficiency in English and Spanish for customer interactions.
• Six months of banking or call center experience preferred.
• High School diploma or GED required as minimum education.

Responsibilities

• Build long-term member relationships by identifying financial needs and cross-selling solutions.
• Assist members via phone, email, and chat; provide information on accounts.
• Perform transfers, stop payments, loan payoffs, address changes, and other transactions; research issues to assist members.
• Explain products and services and direct calls to appropriate department.

Skills

English language

Spanish language

Education

High School diploma or GED

Job description

Arizona Central Credit UnionRanked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026"AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities. We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role:
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities:

• Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
• Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
• Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Hours:

• Monday- Friday: 8:45 am - 5:45 pm
• Rotating Saturdays (Roughlyonce a week)
• Remote work is availableafter threemonths (Hybrid).

Knowledge, Skills, and Abilities:

• Language:English & Spanish required.
• Experience:Six months of banking or call center experience preferred.
• Education:A high school diploma or GED

Compensation:

• Spanish speaking differential + Base Pay