Member Services & Welcome Experience — Flexible Hours

BOUSQUET SPORT ENTERPRISE LLC; Pittsfield (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Employee discounts

Flexible scheduling

Career growth

Team environment

Job summary

BOUSQUET SPORT ENTERPRISE LLC in Pittsfield, MA is seeking a friendly, reliable Member Services Associate to be the first point of contact for members and guests, creating a welcoming, professional, and organized club environment. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced setting.

Responsibilities include front desk operations, greeting and checking in members, answering calls and emails, assisting with scheduling and registrations, handling basic billing

Qualifications

• You have customer service or hospitality experience.
• Strong communication and interpersonal skills.
• Ability to stay organized in a fast-paced environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Greet and check in members and guests in a friendly, professional manner.
• Answer phone calls, emails, and in-person inquiries.
• Assist members with scheduling, registrations, and general questions.
• Create a welcoming and positive environment at all times.
• Provide accurate information about programs, memberships, and club offerings.
• Handle basic billing and account questions and escalate complex issues.

Skills

Customer service

Hospitality experience

Job description

BOUSQUET SPORT ENTERPRISE LLC in Pittsfield, MA is seeking a friendly, reliable Member Services Associate to be the first point of contact for members and guests, creating a welcoming, professional, and organized club environment. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced setting.

Responsibilities include front desk operations, greeting and checking in members, answering calls and emails, assisting with scheduling and registrations, handling basic billing