Member Experience & Facility Associate (Part-Time)

BERKSHIRE FAMILY YMCA; Pittsfield (MA); On-site; USD 21,000 - 31,000; Part time

Job summary

The Berkshire Family YMCA in Pittsfield, MA is seeking a part-time Member Experience and Facility Associate to greet members, answer questions, manage facility usage, and keep spaces clean and safe. You will collaborate with a friendly team to ensure excellent service and a welcoming environment for all members.

Role focuses on member satisfaction, safety, and efficient daily operations, including evenings and weekends to accommodate program schedules and guest needs.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or facility operations.
• Basic knowledge of safety and maintenance protocols.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet and assist members upon arrival, providing information about facility services and programs.
• Respond promptly and professionally to member inquiries, concerns, and feedback to ensure a positive experience.
• Monitor facility conditions regularly, reporting maintenance issues and coordinating repairs as needed.
• Maintain cleanliness and organization of common areas, equipment, and amenities to uphold safety and aesthetic standards.
• Support the implementation of facility policies and procedures to ensure compliance and member safety.
• Assist with scheduling and coordinating facility usage, including events and member activities.
• Collaborate with team members to improve service delivery and operational efficiency.
• Document and track member interactions and facility incidents accurately for reporting purposes.

Skills

Communication

Interpersonal skills

Customer service

Safety protocols

Flexibility

Education

High school diploma

Associate degree

First aid certification

CPR certification

Tools

Facility management software

CRM tools

Job description

The Berkshire Family YMCA in Pittsfield, MA is seeking a part-time Member Experience and Facility Associate to greet members, answer questions, manage facility usage, and keep spaces clean and safe. You will collaborate with a friendly team to ensure excellent service and a welcoming environment for all members.

Role focuses on member satisfaction, safety, and efficient daily operations, including evenings and weekends to accommodate program schedules and guest needs.