Member Experience & Facility Specialist - Part-Time

Automatic Data Processing, Inc.; Pittsfield (MA); On-site; USD 21,000 - 31,000; Part time

Job summary

Berkshire Family YMCA in Pittsfield, MA is seeking a Part-Time Member Experience and Facility Associate to deliver welcoming, responsive service and oversee daily facility operations. You will greet members, address inquiries, coordinate maintenance, and support safety policies.

Ideal candidates have a high school diploma, customer service or facilities experience, and strong communication skills, with the ability to work evenings and weekends in a vibrant community setting.

Qualifications

• High school diploma or equivalent.
• Customer service or facility operations experience.
• Knowledge of safety and maintenance protocols.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet and assist members upon arrival, providing information about facility services and programs.
• Respond promptly and professionally to member inquiries, concerns, and feedback to ensure a positive experience.
• Monitor facility conditions regularly, reporting maintenance issues and coordinating repairs as needed.
• Maintain cleanliness and organization of common areas, equipment, and amenities to uphold safety and aesthetic standards.
• Support the implementation of facility policies and procedures to ensure compliance and member safety.
• Assist with scheduling and coordinating facility usage, including events and member activities.
• Collaborate with team members to improve service delivery and operational efficiency.
• Document and track member interactions and facility incidents accurately for reporting purposes.

Skills

Communication skills

Interpersonal skills

Customer service

Safety protocols

Facility operations

Education

Associate degree or higher

Tools

Facility management software

CRM tools

Job description

Berkshire Family YMCA in Pittsfield, MA is seeking a Part-Time Member Experience and Facility Associate to deliver welcoming, responsive service and oversee daily facility operations. You will greet members, address inquiries, coordinate maintenance, and support safety policies.

Ideal candidates have a high school diploma, customer service or facilities experience, and strong communication skills, with the ability to work evenings and weekends in a vibrant community setting.