Member Experience Pro | Flexible Hours + Free Membership

Bousquet Sport; Pittsfield (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary membership

Employee discounts on programs, etc.

Flexible scheduling

Growth opportunities within the org.

Positive, team-oriented work env.

Full-time health insurance & PTO

Job summary

Bousquet Sport in Pittsfield, MA is seeking a friendly Member Services Associate to be the first point of contact for members and guests. You will greet, assist with scheduling, registrations, and inquiries, and help maintain a welcoming club environment.

Ideal candidates bring strong communication and a customer-service mindset, thrive in a fast-paced setting, and can manage front-desk tasks, billing questions, and general program information while upholding a positive team atmosphere.

Qualifications

• Customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Greet and check in members and guests in a friendly, professional manner.
• Answer phone calls, emails, and in-person inquiries; assist with scheduling and registrations.
• Provide accurate information about memberships, programming, and club offerings.
• Handle basic billing and account questions; assist with purchases and updates; escalate complex issues.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Bousquet Sport in Pittsfield, MA is seeking a friendly Member Services Associate to be the first point of contact for members and guests. You will greet, assist with scheduling, registrations, and inquiries, and help maintain a welcoming club environment.

Ideal candidates bring strong communication and a customer-service mindset, thrive in a fast-paced setting, and can manage front-desk tasks, billing questions, and general program information while upholding a positive team atmosphere.