Member Services & Welcome Desk Ambassador

Fitness Ventures (Crunch Fitness); Troutdale (OR); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Fitness Ventures LLC is seeking a Member Services Representative (MSR) to be the first and last friendly face for members at the Troutdale facility. You will greet guests, check in members, manage messages in club software, answer phones, and promote events while maintaining a welcoming environment.

You will also handle member service scheduling, process payments, and assist with retail sales, ensuring a clean, organized area and professional conduct at all times.

Qualifications

• High school diploma or GED required.
• CPR Certification (Child/Infant) required.
• Experience working with children preferred.

Responsibilities

• Greet all members and guests with a smile and farewell warmly.
• Check in members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones in courteous, helpful, professional manner.
• Inform members of events and maintain a welcoming atmosphere.
• Handle member requests or escalate to a manager.
• Sell retail products and schedule member services (tanning, hydro-massage).
• Ensure payment processing for member services per procedures.
• Keep the club area clean and organized.

Skills

Customer service

Communication

Friendly demeanor

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a Member Services Representative (MSR) to be the first and last friendly face for members at the Troutdale facility. You will greet guests, check in members, manage messages in club software, answer phones, and promote events while maintaining a welcoming environment.

You will also handle member service scheduling, process payments, and assist with retail sales, ensuring a clean, organized area and professional conduct at all times.