Member Services Teller - On-site

Credit Union 1 Alaska; Anchorage (AK); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Life insurance

Disability insurance

401(k) plan with company match

Paid time off

Education assistance

Employee loan discounts

Mortgage discounts

Volunteer opportunities

Job summary

Credit Union 1 Alaska is seeking a Member Service Teller to support members with routine financial transactions and provide premier service at our Anchorage branch. The role emphasizes accuracy, confidentiality, and customer-focused guidance on CU1 tools and products.

The position requires strong communication, cash handling experience, and the ability to educate members on available services. On-site work at Mountain View branch with a competitive pay range and full-time benefits.

Qualifications

• High school diploma or equivalent.
• Six months of financial institution, cash handling, call center, customer service or sales experience.
• Excellent communication skills with the ability to build relationships with members.
• Ability to remain calm when helping difficult members.
• Must present credit union products and services that meet a member's needs.
• Strong organizational skills and ability to prioritize in a fast-paced environment.

Responsibilities

• Demonstrates ownership of transactions and provides excellent service with every member interaction.
• Assists members with deposits, payments, withdrawals, and transfers in a confidential, accurate manner.
• Researches and resolves member account issues.
• Maintains documentation for all transactions per policies and procedures.
• Educates members on CU1 technologies (ATM/ITM, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet).
• Explains features and benefits of CU1 products and makes recommendations meeting member needs.
• Maintains security awareness and adheres to safety procedures.
• Performs opening and closing duties and balances daily cash summary.

Skills

Customer service

Communication

Cash handling

Sales ability

Education

High school diploma or equivalent

Job description

Credit Union 1 Alaska is seeking a Member Service Teller to support members with routine financial transactions and provide premier service at our Anchorage branch. The role emphasizes accuracy, confidentiality, and customer-focused guidance on CU1 tools and products.

The position requires strong communication, cash handling experience, and the ability to educate members on available services. On-site work at Mountain View branch with a competitive pay range and full-time benefits.