Member-Focused Teller & Tech Advocate

Credit Union 1 Alaska; Anchorage (AK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Paid time off

Job summary

Credit Union 1 Alaska is seeking a member-focused Teller at our DeBarr Branch in Anchorage. The teller supports members with deposits, withdrawals, and everyday financial needs while guiding them to tools and services.

You will learn products, work with multiple systems, and maintain accuracy and security. The role emphasizes outstanding service, teamwork, and meeting performance goals in a friendly, community-centered credit union.

Qualifications

• High school graduate or equivalent.
• Six months of financial institution, cash handling, call center, customer service or sales experience is required.
• Excellent communication skills, with the ability to build relationships with members through all channels.
• Ability to effectively communicate one-on-one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment.
• Responsibility for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC).

Responsibilities

• Demonstrates ownership of transactions processed and provides excellent service with every member interaction.
• Assists members with a variety of transactions including deposits, payments, withdrawals, and transfers. Provides member service in an efficient, accurate, confidential and professional manner.
• Researches and resolves member account issues.
• Maintains thorough documentation for all member transactions as required by credit union policies and procedures.
• Files documents appropriately in compliance with the credit union's procedures and retention policy.
• Educates members on technologies offered by the credit union such as ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet etc.
• Explains the features and benefits of credit union products and services to members and makes recommendations that meet their needs.
• Reviews suspicious or unusual transactions and items. Processes transactions within defined transaction limits.
• Maintains up to date knowledge of security procedures and uses sound judgement to identify and deter potential fraudulent requests. Adheres strictly to safety and security policies.
• Effectively performs branch or department opening and closing duties as assigned.
• Prepares and balances daily summary for all cash, checks, and other negotiable instruments, if applicable.

Skills

Excellent communication

Cash handling

Customer service

Multi-tasking

Problem resolution

Positive attitude

Education

High school diploma or equivalent

Job description

Credit Union 1 Alaska is seeking a member-focused Teller at our DeBarr Branch in Anchorage. The teller supports members with deposits, withdrawals, and everyday financial needs while guiding them to tools and services.

You will learn products, work with multiple systems, and maintain accuracy and security. The role emphasizes outstanding service, teamwork, and meeting performance goals in a friendly, community-centered credit union.