Member Services Teller – Growth & Community Impact

Credit Union 1 Alaska; Kodiak (AK); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Credit Union 1 in Kodiak, AK is seeking a friendly Teller to support members with everyday financial needs and guide them toward tools and services that simplify their financial lives. This role sits at our Kodiak Branch (111 Lower Mill Bay Rd) and requires a strong focus on accurate, confidential service.

The ideal candidate has a high school diploma and some cash handling or customer service experience, with excellent communication skills and the ability to stay calm with challenging members.

Qualifications

• High school graduate or equivalent.
• A minimum of six months of financial institution, cash handling, call center, customer service or sales experience is required.
• Excellent communication skills, with the ability to build relationships with members through all channels.
• Ability to effectively communicate one-on-one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast-paced environment.
• Abides by BSA/AML and OFAC compliance policies.

Responsibilities

• Demonstrates ownership of transactions processed and provides excellent service with every member interaction.
• Assists members with a variety of transactions including deposits, payments, withdrawals, and transfers. Provides member service in an efficient, accurate, confidential and professional manner.
• Researches and resolves member account issues.
• Maintains thorough documentation for all member transactions as required by credit union policies and procedures.
• Files documents appropriately in compliance with the credit union’s procedures and retention policy.
• Educates members on technologies offered by the credit union such as ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet etc.
• Explains the features and benefits of credit union products and services to members and makes recommendations that meet their needs.
• Reviews suspicious or unusual transactions and items. Processes transactions within defined transaction limits.
• Maintains up to date knowledge of security procedures and uses sound judgement to identify and deter potential fraudulent requests. Adheres strictly to safety and security policies.
• Effectively performs branch or department opening and closing duties as assigned.
• Prepares and balances daily summary for all cash, checks, and other negotiable instruments, if applicable.

Skills

Excellent communication

Customer service

Cash handling experience

Relationship building

Positive attitude

Education

High school diploma or equivalent

Tools

DocuSign

Online Access

Mobile Deposit

Bill Pay

Mobile Wallet

Job description

Credit Union 1 in Kodiak, AK is seeking a friendly Teller to support members with everyday financial needs and guide them toward tools and services that simplify their financial lives. This role sits at our Kodiak Branch (111 Lower Mill Bay Rd) and requires a strong focus on accurate, confidential service.

The ideal candidate has a high school diploma and some cash handling or customer service experience, with excellent communication skills and the ability to stay calm with challenging members.