Member Service Teller: Elevate Customer Care & Growth

MAC a division of Credit Union 1 Alaska; Wasilla (AK); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health & Wellness

401(k) retirement plan

Paid time off

Job summary

MAC FCU, a division of Credit Union 1, is seeking a Member Service Representative (Teller) to build personal connections with members and handle inquiries professionally on-site in Wasilla, Alaska. The role includes processing transactions, account openings, and cross-selling products while maintaining product knowledge.

The ideal candidate has 1–3 years in customer service, is at ease with confidential information, and can work a sedentary, customer-facing environment with occasional lifting.

Qualifications

• 1–3 years of related customer service experience (retail, hospitality, call center, sales). High school diploma or GED.
• Strong customer service focus with ability to maintain confidentiality and discretion.
• Ability to sit/stand, lift up to 20 pounds, climb stairs in emergencies.

Responsibilities

• Provide prompt, courteous member service and handle inquiries.
• Process transactions and assist with account openings.
• Cross-sell products and educate members on remote services.
• Maintain knowledge of deposits and lending products.
• Coordinate with other branches as needed.
• Ensure adherence to MAC FCU policies and regulatory guidelines.

Skills

Customer service

Communication

Sales experience

Financial products knowledge

Education

High school diploma or GED

Job description

MAC FCU, a division of Credit Union 1, is seeking a Member Service Representative (Teller) to build personal connections with members and handle inquiries professionally on-site in Wasilla, Alaska. The role includes processing transactions, account openings, and cross-selling products while maintaining product knowledge.

The ideal candidate has 1–3 years in customer service, is at ease with confidential information, and can work a sedentary, customer-facing environment with occasional lifting.