Teller

Ketchikanchamber; New Jersey; On-site; USD 30,000 - 40,000; Full time

Job summary

Ketchikanchamber is seeking a member-focused Teller based in New Jersey. This role involves providing excellent member service by assisting with various transactions, educating members about our offerings, and maintaining compliance with safety policies. Suitable candidates should possess a high school diploma and have at least six months of experience in customer service or sales. An ability to handle multiple tasks efficiently while maintaining a professional demeanor is essential. Join us to make a positive impact on our member's financial lives.

Qualifications

• Must have excellent communication skills and a positive attitude.
• Minimum six months experience in customer service or sales required.
• Ability to multitask and remain calm in difficult situations.

Responsibilities

• Support members in financial transactions and provide excellent service.
• Educate members on credit union products and services.
• Maintain documentation and adhere to safety and security policies.

Skills

Customer service skills

Communication skills

Cash handling skills

Organizational skills

Education

High school diploma or equivalent

Job description

Credit Union 1 is looking for a member focused Teller to join our team! Our Tellers are the heart of our branches, ensuring warm and positive experiences for every member who walks through our doors. In this role, the Teller will support members with everyday financial needs, answer questions, and guide them toward tools and services that can make their financial lives easier.

This position is located at our Ketchikan Branch (2444 Hemlock St.)

ESSENTIAL JOB FUNCTIONS

• Demonstrates ownership of transactions processed and provides excellent service with every member interaction.
• Assists members with a variety of transactions including deposits, payments, withdrawals, and transfers. Provides member service in an efficient, accurate, confidential and professional manner.
• Researches and resolves member account issues.
• Maintains thorough documentation for all member transactions as required by credit union policies and procedures.
• Files documents appropriately in compliance with the credit union’s procedures and retention policy.
• Educates members on technologies offered by the credit union such as ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet etc.
• Explains the features and benefits of credit union products and services to members and makes recommendations that meet their needs.
• Reviews suspicious or unusual transactions and items. Processes transactions within defined transaction limits.
• Maintains up to date knowledge of security procedures and uses sound judgement to identify and deter potential fraudulent requests. Adheres strictly to safety and security policies.
• Effectively performs branch or department opening and closing duties as assigned.
• Prepares and balances daily summary for all cash, checks, and other negotiable instruments, if applicable.

ADDITIONAL REQUIREMENTS

• Remains up to date and educated on products, services, and marketing promotions to best match the members’ needs.
• Works with Service Manager to develop and improve member service skills focused on excellent service and value.
• Multi-tasks by working with multiple software programs to accurately complete requests, while communicating with members.
• Meets or exceeds individual key performance indicators (KPIs) and contributes to branch or departmental goals and standards.
• Projects a positive and proactive attitude with members and employees consistent with Credit Union 1’s mission and core values to maintain and contribute to a high level of member service.
• Adheres to the credit union’s dress code policy. Professional appearance is required.
• Performs other duties as assigned.

QUALIFICATIONS

• High school graduate or equivalent.
• A minimum of six months of financial institution, cash handling, call center, customer service or sales experience is required.
• Excellent communication skills, with the ability to build relationships with members through all channels.
• Ability to effectively communicate one‑on‑one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast‑paced environment.
• Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti‑money laundering laws and regulations (BSA/AML) and the policy for compliance with Office of Foreign Assets Control laws and regulations (OFAC).

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I‑9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I‑9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888‑897‑7781 or dhs.gov/e‑verify.com