Member Services Teller: Grow Your Financial Impact

First Tech Federal Credit Union; Worcester (MA); On-site; USD 1,653,000 - 3,168,000; Full time

Benefits offered by this job

Medical dental vision

401(k) match

Paid time off & holidays

Job summary

First Tech Federal Credit Union in Acton, MA is seeking a teller to process deposits, withdrawals, and payments, while providing service excellence and helping members reach financial goals.

Responsibilities include cross-selling products, explaining DCU/DCU products, and supporting coverage at other branches as needed. Strong communication and cash-handling skills are required; bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Technical skills

Bilingual

Windows

Microsoft Office

Education

High School Diploma

Job description

First Tech Federal Credit Union in Acton, MA is seeking a teller to process deposits, withdrawals, and payments, while providing service excellence and helping members reach financial goals.

Responsibilities include cross-selling products, explaining DCU/DCU products, and supporting coverage at other branches as needed. Strong communication and cash-handling skills are required; bilingual abilities are a plus.