Member Services Teller - Cash Handling & Growth

New Bedford Credit Union; New Bedford (MA); On-site; USD 24,000 - 25,000; Full time

Job summary

New Bedford Credit Union seeks a Retail Services Representative (Teller) to deliver accurate cash handling and courteous service to members. You will process transactions, cross-sell NBCU products, and respond to member inquiries in a professional manner.

The role requires a minimum of two years in cash handling and customer service, with preference for banking/teller experience. Strong numeric skills and basic MS Office know-how are expected.

Qualifications

• High school graduate or GED.
• Minimum of two (2) years cash-handling experience is required.
• Minimum of two (2) years of customer service experience is required.
• Prior experience working in banking is preferred.
• Prior Teller experience is preferred.
• Basic skills related to Microsoft Office applications.
• Mathematical aptitude.

Responsibilities

• Maintain cash drawer and adequate cash supplies, according to policy guidelines. Settle cash drawer daily.
• Answer member telephone inquiries, as needed.
• Verify validity of checks and cash received.
• Adhere to NBCU’s Negotiable Instruments Verification Handling Procedures and NBCU’s Teller Cash Standards.
• Place appropriate holds on all checks in accordance with applicable policies, procedures, and federal regulations.
• Process money orders. Process cash advances. Process mail payments.
• Promote good member relations by providing premium member service.
• Assess members’ individual needs and use NBCU product knowledge to address those needs by way of cross‑selling credit union services.
• Adhere to all security procedures as well as other departmental policies and procedures.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.

Skills

Cash handling

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

New Bedford Credit Union seeks a Retail Services Representative (Teller) to deliver accurate cash handling and courteous service to members. You will process transactions, cross-sell NBCU products, and respond to member inquiries in a professional manner.

The role requires a minimum of two years in cash handling and customer service, with preference for banking/teller experience. Strong numeric skills and basic MS Office know-how are expected.