Teller (Full-Time)

New Bedford Credit Union; New Bedford (MA); On-site; USD 24,000 - 25,000; Full time

Job summary

New Bedford Credit Union seeks a Retail Services Representative (Teller) to deliver accurate cash handling and courteous service to members. You will process transactions, cross-sell NBCU products, and respond to member inquiries in a professional manner.

The role requires a minimum of two years in cash handling and customer service, with preference for banking/teller experience. Strong numeric skills and basic MS Office know-how are expected.

Qualifications

• High school graduate or GED.
• Minimum of two (2) years cash-handling experience is required.
• Minimum of two (2) years of customer service experience is required.
• Prior experience working in banking is preferred.
• Prior Teller experience is preferred.
• Basic skills related to Microsoft Office applications.
• Mathematical aptitude.

Responsibilities

• Maintain cash drawer and adequate cash supplies, according to policy guidelines. Settle cash drawer daily.
• Answer member telephone inquiries, as needed.
• Verify validity of checks and cash received.
• Adhere to NBCU’s Negotiable Instruments Verification Handling Procedures and NBCU’s Teller Cash Standards.
• Place appropriate holds on all checks in accordance with applicable policies, procedures, and federal regulations.
• Process money orders. Process cash advances. Process mail payments.
• Promote good member relations by providing premium member service.
• Assess members’ individual needs and use NBCU product knowledge to address those needs by way of cross‑selling credit union services.
• Adhere to all security procedures as well as other departmental policies and procedures.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.

Skills

Cash handling

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Main Office, New Bedford, MA, US

Salary Range: $17.50 To $18.50 Hourly

SUMMARY

We are seeking a motivated individual to join our Retail Services Team. The Retail Services Representative (Teller) role provides cash receipt and payment services in accordance with credit union policy and procedure. Provide services in a timely, accurate and courteous manner. Cross‐sell credit union products/services to meet member needs. Respond to member requests, problems and complaints, and/or direct them to appropriate person for resolution.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Maintain cash drawer and adequate cash supplies, according to policy guidelines. Settle cash drawer daily.
• Answer member telephone inquiries, as needed.
• Verify validity of checks and cash received.
• Adhere to NBCU’s Negotiable Instruments Verification Handling Procedures and NBCU’s Teller Cash Standards.
• Place appropriate holds on all checks in accordance with applicable policies, procedures, and federal regulations.
• Process money orders. Process cash advances. Process mail payments.
• Promote good member relations by providing premium member service.
• Assess members’ individual needs and use NBCU product knowledge to address those needs by way of cross‑selling credit union services.
• Adhere to all security procedures as well as other departmental policies and procedures.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

• High school graduate or GED.
• Minimum of two (2) years cash‑handling experience is required.
• Minimum of two (2) years of customer service experience is required.
• Prior experience working in banking is preferred.
• Prior Teller experience is preferred.
• Basic skills related to Microsoft Office applications.
• Mathematical aptitude.

COMPETENCIES

• Positive, professional business relationships within the credit union.
• The ability to work independently and take‑on additional projects as assigned.
• The ability to meet deadlines.
• Strong organizational skills.
• Excellent oral and written communication skills.
• A strong commitment to achieving personal growth and success.

New Bedford Credit Union is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

New Bedford Credit Union is committed to complying with applicable federal, state, and local laws governing reasonable accommodations of individuals, including, but not limited to, the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA). To that end, New Bedford Credit Union will endeavor to make a reasonable accommodation to applicants and employees who have requested an accommodation, unless doing so would an undue hardship upon New Bedford Credit Union’s business operations.