Member Services Team Lead — Inspire & Coach

Walmart Distribution Center; Memphis (TN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits including medical, and

401(k) and stock purchase programs

Paid time off (PTO) and family leave

Disability and life insurance

Job summary

Sam's Club is hiring for a Full-time role in Memphis, TN. The position requires supervising associates, training on processes, and guiding member service approaches while ensuring policy compliance and high standards of ethics.

The role includes supporting membership activities, processing upgrades, handling transactions, and maintaining merchandising operations and store cleanliness to deliver excellent member experiences.

Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates in assigned area by assigning duties and providing direction and feedback.
• Assist members with purchasing decisions and locate merchandise, including self-checkout support.
• Oversee claims/returns, organize merchandise, and maintain store cleanliness and safety.
• Process memberships, upgrades, and credit accounts and support member services goals.

Skills

Retail experience

Front-end equipment

Customer service

18+ years old

Job description

Sam's Club is hiring for a Full-time role in Memphis, TN. The position requires supervising associates, training on processes, and guiding member service approaches while ensuring policy compliance and high standards of ethics.

The role includes supporting membership activities, processing upgrades, handling transactions, and maintaining merchandising operations and store cleanliness to deliver excellent member experiences.