Member Services Supervisor - Full Time

Greater Philadelphia YMCA; Media (Delaware County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible work schedule

Discounts on child care and summer cam

Medical, Dental, Vision, Disability, &

Paid time off + 7 holidays

Supplemental insurance benefits

Job summary

Greater Philadelphia YMCA is seeking a Member Services Supervisor to lead a team in a member-centric environment. You will recruit, train, and schedule staff, while building a work culture aligned with the YMCA mission and values. The role emphasizes service excellence and staff development across front-line operations.

The position offers a chance to contribute to community wellbeing through programs, tours, orientations, and member support, with a focus on retention and engagement.

Qualifications

• College degree in related field with 1+ years of related experience supervising and in a sales environment.
• Excellent written and oral communication, organizational, record keeping, and computer skills.
• Ability to work well with volunteers, employees, board members and members.
• Exhibit strong leadership skills; possess a passion for member service.

Responsibilities

• Assist with recruit, hiring, training, scheduling and evaluation of staff.
• Build a committed staff team that reflects the mission and values of the YMCA.
• Assist with conduct staff trainings and orientations.
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs.
• Ensure compliance with policies and procedures.
• Assist with creating member-centered work culture.

Skills

Supervising

Sales experience

Communication skills

Education

College degree

Job description

Do you love connecting with people and sharing your passion with others?

We are looking for a Member Services Supervisor to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!

• Flexible work schedule

• Sweet discounts on child care and summer camp programs

• Medical, Dental, Vision, Disability, and Life Insurances

• Generous Paid Time Off + 7 paid holidays throughout the year

• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Supplemental insurance benefits

What is needed for this job as our Member Services Supervisor:

• College degree in related field with 1+ years of related experience supervising and in a sales environment
• Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams
• Ability to work well with volunteers, employees, board members and members required
• Ability to operate all office equipment
• Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence

The responsibilities we will trust you with as our Member Services Supervisor:

• Assist with recruit, hiring, training, scheduling and evaluation of staff
• Build a committed staff team that reflects the mission and values of the YMCA
• Assist with conduct staff trainings and orientations
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs

• Ensure compliance with policies and procedures
• Assist with creating member-centered work culture
• Ensure that procedures, tours, communications, services consider member needs
• Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch
• Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc
• Provide back up for the front desk staff
• Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned
• Administer payroll and accounts payable for appropriate department/staff
• Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders)
• Consult with members to direct them into appropriate healthy lifestyle programs
• Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services
• Learn member names and encourage regular exercise routines and record keeping
• Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals
• Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives
• Provide consistent support to all members using the facility
• Participate in providing tours to prospective members
• Follow up with members to schedule orientations and to encourage regular exercise
• Work as a part of a staff team in accomplishing the mission of the YMCA
• Participates in the Annual Campaign as assigned

What you can expect:

• Support from an amazing team

• Opportunities to learn & grow

• Being a part of a non-profit organization that works to make the community stronger

After reading this, if you're thinking this is great- we want to meet you!