Senior Director

Philaymca; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free YMCA membership

Sweet discounts on child care and summer camp programs

Medical, Dental, Vision, Disability, and Life Insurances

Generous Paid Time Off + 7 paid holidays

Supplemental insurance benefits

Job summary

Philaymca in Philadelphia is looking for a Senior Director to oversee membership operations and ensure quality member services. This role requires a minimum of 3 years in community-facing roles, where you will build relationships and lead a diverse team.

Join us to be part of our mission of Connecting People to Healthier Lives, while ensuring high-quality services that exceed member expectations. Benefits include free YMCA membership, medical insurance, and generous paid time off.

Qualifications

• Minimum 3 years of related experience in engagement, events, or community-facing roles.
• Experience delivering programs or trainings that foster connection.
• Experience working with varied age groups preferred.

Responsibilities

• Recruit, train, schedule, supervise, develop and track certifications of staff.
• Manage daily operations and personnel of assigned departments.
• Monitor member feedback to assess membership service effectiveness.

Skills

Excellent written and verbal communication skills

Strong interpersonal skills

Strong organizational skills

Creativity and strategic thinking

Ability to recruit and motivate staff

Job description

Columbia North YMCA, 1400 N Broad Street, Philadelphia, Pennsylvania, United States of America

Job Description

Posted Monday, June 1, 2026 at 4:00 AM

Every team member at the Greater Philadelphia YMCA is guided by our principle of Connecting People to Healthier Lives. Does that sound like you?

Our Senior Director will directly impact our members and communities by overseeing membership operations and personnel to deliver effective member services.

• Free YMCA membership - access to all branches!
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 7 paid holidays throughout the year
• Supplemental insurance benefits

Qualifications

• Minimum 3 years of related experience in engagement, events, or community-facing roles
• Experience delivering programs or trainings that foster connection
• Experience working with varied age groups preferred
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build relationships across diverse populations
• Strong organizational skills and ability to manage multiple projects and deadlines
• Creativity and strategic thinking applied to engagement initiatives
• Demonstrated ability to sustain positive working relationships at all levels
• Experience in staff supervision, committees and in providing leadership to groups
• Ability to operate PC, use spreadsheets, word processing and related software
• Excellent oral and written communication skills
• Ability to recruit and motivate staff

Responsibilities

• Recruit, train, schedule, supervise, develop and track certifications of staff to deliver high quality programs and services that respond to member needs.
• Manage the daily operations and personnel of assigned departments, including Membership, Sports, Summer Camp, and Kid Zone
• Ensure adherence to association membership quality standards. Ensure staff training and development is continuous. Ensure delivery of high-quality services that exceed member expectations
• Oversee the development and implementation of improvement plans, membership committees and retention strategies
• Develop and implement community outreach to serve more membership in the community. Cultivate relationships with community groups which should include Community Partners, Corporate Partners, Special Target Populations, Service Organizations, etc
• Establish achievable monthly member’s goals and projections for branch membership growth utilizing sales and retention strategies
• Monitor member feedback to assess membership service effectiveness
• Seek additional funding sources through successful new member acquisition strategies that fit the non-profit nature of the Y
• Provide leadership to new membership initiatives for the branch
• Seek membership expansion utilizing off-site partners or social media strategies
• Provide branch coordination with all departments to ensure successful communication, special events and program growth

What you can expect

Support from an amazing leadership team

Opportunities to learn & grow at the YMCA

Being a part of a non-profit organization that works to make the community stronger

YMCA is an Equal Opportunity Employer All Qualified Women, Minorities, Persons with Disabilities, and US Veterans Encouraged to Apply

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.