Member Services Supervisor

VillaSport Athletic Club and Spa; Cypress (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits package

PTO

401K match up to 4%

Complimentary club membership

Discounts on club products and service

Job summary

Villa Sport Athletic Club and Spa in Cypress, TX is seeking a Member Services Supervisor to lead the Member Services team and ensure five-star service for members at entry, exit, and membership inquiries. The role is full-time and offers a benefits package, PTO, and a 401(k) with company match.

Join a fast-paced, high-touch environment where guests feel welcomed and supported. Previous leadership in guest services is ideal, with a focus on reliability, positivity, and teamwork.

Qualifications

• Five-star customer service and problem-solving skills.
• Excellent communication and phone skills.
• Highly proficient computer skills; able to learn new software and systems efficiently.
• Experience leading a team in a high-touch service environment is a plus.
• Outgoing, friendly personality able to serve all kinds of people.

Responsibilities

• Lead the Member Services team to deliver five-star service.
• Manage operations of the Member Services department.
• Ensure smooth entry/exit and help with membership changes or information.

Skills

Customer service

Communication

Computer skills

Team leadership

High-energy

Education

College degree or equivalent

Job description

Job Details: Job Location: Villa Sport Athletic Club CY 6025 - Cypress, TX 77429, Position Type: Full Time, Travel Percentage: None, Job Category: Hospitality - Hotel, Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!

POSITION SUMMARY

This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account.

COMPENSATION AND BENEFITS INCLUDE:

• Hourly, based on relevant experience to the role. Full-time hours.
• Benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

QUALIFICATIONS

• Five-star customer service and problem-solving skills.
• Excellent communication and phone skills.
• Highly proficient computer skills; able to learn new software and systems efficiently.
• Experience working for a high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Experience working in a fast-paced, multi-faceted, customer-facing position.
• Servant leadership mindset.
• Outgoing, friendly personality with ability to work with and serve all kinds of people.
• Responsible and accountable; self-motivated.
• High energy with a positive outlook.
• Detail-oriented.
• College degree, progress toward a college degree, or equivalent skills gained through experience.

For more information about Villa Sport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY
It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.