Member Services Associate

VillaSport Athletic Club and Spa; Research Forest (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401K with match

Complimentary club membership

Discounts on club goods/services

Job summary

Villa Sport is seeking an entry-level team member to join our fast-paced, energetic environment and learn valuable skills at the Member Services Desk. You will deliver consistent, quality service, handle phone inquiries, and assist guests with information about club operations.

The role offers an hourly wage based on experience, plus benefits such as a 401(k) with company match, complimentary club membership, and member discounts.

Qualifications

• Excellent phone skills; ability to handle intermittent heavy phones.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Previous customer service experience is preferred.

Responsibilities

• Monitor the Member Services Desk and provide consistent quality service.
• Provide accurate information regarding club operations and policies.
• Assist members and guests with inquiries and direct them as needed.
• Support other club departments as needed.

Skills

Phone skills

Customer service

Communication skills

Organizational skills

Bilingual

Education

High school diploma or college degree preferred

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!POSITION SUMMARY:This is an entry-level position for someone who wants to learn and gain valuable experience. If you have various interests, and want to work in a fun and dynamic atmosphere, apply today!The purpose of this position is to provide consistent quality service, accurate information regarding all areas of club operations, and to monitor Member Services Desk, including but not limited to policies and procedure.With a can-do spirit and willingness to help wherever needed, you will thrive at Villa Sport.COMPENSATION AND BENEFITS INCLUDE:Hourly rate of pay, based on relevant experience to the role.401K with dollar for dollar match up to 4%.Complimentary Club membership.Discounts on Club goods and services.QUALIFICATIONS:Excellent phone skills; ability to handle intermittent heavy phonesEfficient, well-organized, able to handle a variety of duties simultaneouslyPrevious customer service experienceBilingual is a plusMinimum 16 years of ageFive-star customer service skillsExcellent communication skillsGood organizational skillsAbility to quickly learn new tasks or technologyEnjoy working in a fast-paced and varied environment where the customer is firstCommitted and flexibleOutgoing, friendly and able to work with and serve all kinds of peopleFast learner with a variety of interestsHigh energy with a positive outlook and can-do spiritTeam player who enjoys taking on new challengesProgress toward high school diploma or college degree preferredAdditional skills and certifications required may apply to work in various departments.For more information about Villa Sport, please visit our website at www.villasport.com.EQUAL EMPLOYMENT OPPORTUNITYIt is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.