Member Services Specialist - Welcoming Clinic

We Care Daily Clinics, LLC; Seattle (WA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision & dental

PTO & holidays

401(k) plan

Disability insurance

EAP

Quarterly incentives

COLA adjustments

Tribal preference

Job summary

We Care Daily Clinics, LLC in Seattle, WA, seeks a dedicated Member Services Representative (MSR) to greet members, manage front-desk operations, verify insurance, and process payments, ensuring a welcoming, accurate service experience.

The MSR role supports medical staff, handles patient flow, and adheres to HIPAA while participating in ongoing training with extended hours as needed.

Qualifications

• Understanding of health insurance verification and processing.
• Familiarity with HIPAA policies and confidentiality requirements.
• Basic computer literacy including Microsoft Office applications.

Responsibilities

• Greet and assist members, visitors, and vendors with professionalism and warmth.
• Handle phone lines and manage communication between medical staff and members.
• Facilitate member flow, ensuring a smooth and efficient experience in the clinic.
• Assist members in self-check-in and verify insurance information.
• Collect member fees, process payments, and manage mail distribution.
• Handle medical record requests in accordance with privacy and compliance standards.
• Maintain the cleanliness and organization of the front-desk and waiting areas.
• Participate in MSR training and attend staff meetings.
• Adhere to HIPAA policies and ensure compliance with privacy regulations.
• Available for extended hours, including nights and weekends, as needed.

Skills

Interpersonal communication

Customer service

Medical records privacy

Conflict resolution

Organizational skills

Tools

Microsoft Office

Job description

We Care Daily Clinics, LLC in Seattle, WA, seeks a dedicated Member Services Representative (MSR) to greet members, manage front-desk operations, verify insurance, and process payments, ensuring a welcoming, accurate service experience.

The MSR role supports medical staff, handles patient flow, and adheres to HIPAA while participating in ongoing training with extended hours as needed.