Member Services Specialist (Onsite, Day Shift)

First National Bankers Bank; Englewood (OH); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a friendly Member Services Representative to welcome members, handle inquiries, and process sign-ups and payments. You will help maintain a clean, safe, and welcoming Judgement Free Zone environment, delivering superior service to members and guests.

The role emphasizes on-site presence, professional interaction, and commitment to excellence in member experience. Bilingual English/Spanish is encouraged, with opportunities for advancement and benefits provided.

Qualifications

• Must have strong customer-service orientation and a professional demeanor.
• Bilingual English/Spanish encouraged; able to communicate effectively with members.
• Must be able to work on-site and handle club duties in a fast-paced environment.

Responsibilities

• Greet members and guests professionally and create a positive club experience.
• Assist with memberships, tours, sign-ups, and billing questions.
• Process new memberships, cancellations, and payments accurately.

Skills

Customer service

Bilingual English/Spanish

On-site work

Professional, upbeat attitude

Reliable, punctual

Education

High school diploma or equivalent

CPR/AED Certification

Tanning Certification

Job description

Planet Fitness is seeking a friendly Member Services Representative to welcome members, handle inquiries, and process sign-ups and payments. You will help maintain a clean, safe, and welcoming Judgement Free Zone environment, delivering superior service to members and guests.

The role emphasizes on-site presence, professional interaction, and commitment to excellence in member experience. Bilingual English/Spanish is encouraged, with opportunities for advancement and benefits provided.