Member Service Representative

Previ; Lehi (UT); Presencial; USD 37.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Growth Opportunities

Descripción de la vacante

Previ in Lehi, Utah is seeking a friendly Member Services Representative to support members by phone, email, and chat, guiding sign-up and activation and maintaining smooth onboarding.

You will handle billing questions, troubleshoot mobile service issues, and assist with plan options, working independently and with teammates to improve the member experience.

This full-time role offers growth opportunities and comprehensive health coverage, contributing to customer satisfaction and retention.

Formación

• Strong interpersonal skills and a genuine passion for helping others.
• Excellent verbal and written communication.
• Experience with billing inquiries, sales support, technical troubleshooting, or customer retention.
• Ability to work independently and collaboratively in a fast-paced environment.
• Previous customer service or member services experience is highly desirable.

Responsabilidades

• Respond to incoming calls, chats, and emails, resolving member inquiries quickly and accurately.
• Guide new members through sign-up and activation, making onboarding smooth and easy.
• Handle billing questions, resolving discrepancies and ensuring accuracy.
• Troubleshoot mobile service issues and walk members through solutions.
• Support sales by explaining membership details, plan options, and company processes.
• Address member concerns and offer solutions that encourage continued membership.
• Partner with teammates to identify recurring issues and improve the member experience.
• Keep accurate, up-to-date records of member interactions and resolutions.

Conocimientos

Interpersonal skills

Communication

Problem solving

Billing inquiries

Sales support

Technical troubleshooting

Customer retention

Teamwork

Descripción del empleo

Member Services Representative

We're looking for a personable, dedicated individual to join our Member Services team. In this role, you'll be at the heart of the member experience, supporting members by phone, email, and chat with billing and technical support for wireless service. Strong communication, troubleshooting, and problem-solving skills will help you make every interaction positive and seamless.

What You'll Do

• Respond to incoming calls, chats, and emails, resolving member inquiries quickly and accurately.
• Guide new members through sign-up and activation, making onboarding smooth and easy.
• Handle billing questions, resolving discrepancies and ensuring accuracy.
• Troubleshoot mobile service issues and walk members through solutions.
• Support sales by explaining membership details, plan options, and company processes.
• Address member concerns and offer solutions that encourage continued membership.
• Partner with teammates to identify recurring issues and improve the member experience.
• Keep accurate, up-to-date records of member interactions and resolutions.

What You'll Bring

• Strong interpersonal skills and a genuine passion for helping others.
• Excellent verbal and written communication.
• Proven problem-solving ability with a focus on member satisfaction.
• Experience with billing inquiries, sales support, technical troubleshooting, or customer retention.
• The ability to work independently and collaboratively in a fast-paced environment.
• Previous customer service or member services experience is highly desirable.

What We Offer

• 100% of health insurance premiums covered by the company (full-time employees).
• Tremendous opportunity for growth.
• Starting at $41,600