Benefits & Member Support Specialist

Cottingham & Butler; Dubuque (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

Job summary

Cottingham and Butler’s Health and Wellness division is seeking a Member Service Coordinator to assist members with understanding their benefits, resolving issues, and connecting them to care and resources via phone, email, and chat. You will support participants throughout the wellness program and handle a variety of program-related needs.

Ideal candidates bring experience from receptionist, scheduling, insurance verification, or medical environments, with a strong customer service mindset and

Qualifications

• Experience in roles such as receptionist, scheduler, insurance verification, or in a medical environment.
• Strong customer service skills with a high-touch, supportive approach.
• Ability to guide individuals through benefit questions and resources.

Responsibilities

• Help members understand their coverage and resolve issues via phone, email, and chat.
• Support participants through the wellness program and related needs.
• Provide a seamless, resourceful experience for members navigating benefits.

Job description

Cottingham and Butler’s Health and Wellness division is seeking a Member Service Coordinator to assist members with understanding their benefits, resolving issues, and connecting them to care and resources via phone, email, and chat. You will support participants throughout the wellness program and handle a variety of program-related needs.

Ideal candidates bring experience from receptionist, scheduling, insurance verification, or medical environments, with a strong customer service mindset and