Member Experience & Loans Specialist

BayPort Credit Union; Elizabeth City (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

BayPort Credit Union in Elizabeth City seeks a friendly member service representative to greet members, open accounts, and explain membership eligibility, account types, and loan products. You will handle transactions, interview loan applicants, and respond to inquiries with professionalism.

The role emphasizes accurate cash handling, strong customer service, and teamwork within a values-driven environment; prior teller or member service experience is preferred.

Qualifications

• Knowledge of general credit union operations including cash handling and teller duties.
• Education up to the equivalent of a high school education.
• Previous teller or member service experience preferred.

Responsibilities

• Greet and welcome members and visitors professionally.
• Provide information on membership eligibility, account types, loan products, and services.
• Process account openings and loan applications; respond to member requests promptly.
• Communicate with members in person, by email, or by phone regarding services or policies.
• Cross-sell credit union products based on member needs.

Skills

Cash handling

Customer service

Teller duties

Communication skills

Education

High school diploma

Tools

Credit card processing

Check imaging equipment

Job description

BayPort Credit Union in Elizabeth City seeks a friendly member service representative to greet members, open accounts, and explain membership eligibility, account types, and loan products. You will handle transactions, interview loan applicants, and respond to inquiries with professionalism.

The role emphasizes accurate cash handling, strong customer service, and teamwork within a values-driven environment; prior teller or member service experience is preferred.