Member Services Associate II - Evening/Weekend Opportunities

YMCA of Greenville; Simpsonville, Northern (SC, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Pay today

Free YMCA membership

Program discounts

403b retirement

Retirement contribution

Job summary

The YMCA of Greenville is seeking a part-time Member Services Associate II to deliver excellent service to members, guests, and program participants and to promote memberships and programs. This role requires evening and weekend availability and may include duties as Manager on Duty, with strong emphasis on customer relations and smooth front-desk operations.

Ideal candidates will have at least one year of customer service experience, good communication skills, and basic computer/ membership

Qualifications

• One year customer service/public relations experience.
• One year supervisory experience.
• Must be detail-oriented, possess strong organizational skills and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• May be required to serve as Manager on Duty as requested by upper management.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
• Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

Skills

Customer service

Public relations

Communication skills

Multitasking

Tools

Membership software

Job description

The YMCA of Greenville is seeking a part-time Member Services Associate II to deliver excellent service to members, guests, and program participants and to promote memberships and programs. This role requires evening and weekend availability and may include duties as Manager on Duty, with strong emphasis on customer relations and smooth front-desk operations.

Ideal candidates will have at least one year of customer service experience, good communication skills, and basic computer/ membership