Member Experience Specialist II

YMCA of Greenville; Greenville (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free individual Y membership

75% discount on upgraded memberships

50% Discount on Programs

12% Retirement Contribution

403b Retirement Savings Plan

Job summary

The YMCA of Greenville is seeking a Part-time Member Services Associate II to deliver exceptional service to members, guests, and program participants. You will respond to inquiries, promote memberships, and support program participation.

Responsibilities include answering phones, processing sign-ins, and may serve as Manager on Duty. The role requires evenings, weekends, and holidays availability, and a customer-focused, detail-oriented mindset.

Qualifications

• One year customer service/public relations experience.
• One year supervisory experience.
• Must be detail-oriented, possess strong organizational skills and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.

Responsibilities

• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• May be required to serve as Manager on Duty as requested by upper management.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
• Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

Skills

Customer service

Public relations

Supervisory experience

Attention to detail

Communication skills

Computer skills

Job description

The YMCA of Greenville is seeking a Part-time Member Services Associate II to deliver exceptional service to members, guests, and program participants. You will respond to inquiries, promote memberships, and support program participation.

Responsibilities include answering phones, processing sign-ins, and may serve as Manager on Duty. The role requires evenings, weekends, and holidays availability, and a customer-focused, detail-oriented mindset.