Part-Time Member Services Associate I – Community Impact

YMCA of Greenville; Club Forest (SC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Work Today, Get Paid Today!!!

Free individual Y membership

50% Discount on Programs

12% Retirement Contribution

403b Retirement Savings Plan

Job summary

The YMCA of Greenville is seeking a part-time Member Services Associate I to deliver excellent service to members, guests and program participants, respond to member and guest needs, and promote memberships and programs.

Not only will you be part of mission-driven work, we offer benefits including same-day pay access, free Y membership with discounts, program discounts, retirement contributions, and a 403b plan.

Qualifications

• High School diploma.
• At least three months or more customer service/public relations experience required.
• Must be detail-oriented, possess strong organizational skills and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
• Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

Skills

Customer service

Public relations experience

Communication skills

Computer skills

Detail-oriented

Multitasking

Time management

Education

High School diploma

Job description

The YMCA of Greenville is seeking a part-time Member Services Associate I to deliver excellent service to members, guests and program participants, respond to member and guest needs, and promote memberships and programs.

Not only will you be part of mission-driven work, we offer benefits including same-day pay access, free Y membership with discounts, program discounts, retirement contributions, and a 403b plan.