Member Services Specialist I - Benefits & Support

Cascade Comprehensive Care; Klamath Falls (OR); On-site; USD 34,000 - 46,000; Full time

Job summary

Cascade Comprehensive Care in Klamath Falls, Oregon seeks a member services specialist to help members and providers with inquiries, benefits information, and necessary authorizations. You will document contacts, ensure data accuracy, and maintain HIPAA compliance while delivering patient-centered service.

Requirements include a high school diploma or GED and 2–4 years of related experience. Strong communication and organizational skills are essential, with bilingual Spanish preferred to enhance

Qualifications

• High school diploma or GED; 2–4 years related experience or training.
• Ability to communicate by email and document data accurately.
• Bilingual Spanish preferred.

Responsibilities

• Provide clear and concise benefit information to members.
• Assist members and provider partners with authorizations, assignments, eligibility, and claim status; research inquiries as needed.
• Document calls in required data systems clearly and accurately.
• Analyze member and provider inquiries to determine steps for resolution.
• Maintain confidentiality and comply with HIPAA rules and regulations.
• Balance multiple tasks with strong organizational skills and prioritize steps to complete tasks timely.

Skills

Customer service

Communication skills

Bilingual Spanish

Data entry

HIPAA compliance

Education

High school diploma / GED

Job description

Cascade Comprehensive Care in Klamath Falls, Oregon seeks a member services specialist to help members and providers with inquiries, benefits information, and necessary authorizations. You will document contacts, ensure data accuracy, and maintain HIPAA compliance while delivering patient-centered service.

Requirements include a high school diploma or GED and 2–4 years of related experience. Strong communication and organizational skills are essential, with bilingual Spanish preferred to enhance