Office Specialist (Garlington Health Center)

Cascadia Health; United States; On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Generous PTO: 6 weeks

Medical and Dental Coverage

VSP Vision Discount Plan

403(b) Retirement Plan w/ 1:1 match up

Flexible Spending Account

Disability & Life Insurance

Bereavement/Jury Duty Leave

Length of Service Award

Voluntary Life Insurance

Supplemental Insurance

Student loan forgiveness options

Employee Wellness Program (EAP)

Bike to Work Reimbursement

Job summary

Cascadia Health is hiring an Office Specialist for the Garlington Health Center in NE Portland, OR. The role supports daily operations, greets clients, handles paperwork, and coordinates with multiple departments to ensure smooth service delivery.

Two years of office/healthcare customer service experience is preferred. The position requires a Monday–Friday schedule, 8:30 a.m. to 6:00 p.m., with full-time benefits and a competitive starting hourly wage.

Qualifications

• Proficient verbal and written communication skills.
• Typing speed of 50 words per minute.
• Familiarity with basic office equipment (fax, printer, copier).
• Knowledge of Microsoft Office Suite (Word & Excel).

Responsibilities

• Create and maintain a welcoming environment for clients and guests; assist clients with paperwork.
• Provide general office support with clerical tasks including answering/directing calls, mail distribution, supplies requisition, and handling fax transmissions.
• Enter soft enrollments; ensure timely service logs, enrollments and terminations.
• Verify insurance coverage, copy insurance cards, collect co-payments and issue receipts.
• Schedule client appointments and provide reminder calls.
• Obtain information from Central Intake for first-time clients.
• Manage waiting area and triage needs; support workflow with EHR reports.
• Assist in crisis situations per emergency protocols and trauma-informed care coordination.
• Adhere to safety, HIPAA, and mandatory trainings.
• Attend staff and departmental meetings; perform other duties as assigned.

Skills

Verbal communication

Written communication

Typing 50 wpm

Microsoft Word

Microsoft Excel

Tools

Fax machines

Printers

Copiers

Job description

Office Specialist (Garlington Health Center) Job Overview Location/Schedule: This position is located at our Garlington Health Center in NE Portland, OR. The schedule for this position is between the hours of Monday through Friday, 8:30 a.m. to 6:00 p.m.

Program: Health Centers

Program: Health Centers

Mission and Vision

Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well‑being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well‑being, and has a self‑directed, connected life.

Position Description

The Office Specialist is responsible for providing administrative support to ensure efficient operations within the health center. This position plays a vital role in maintaining a welcoming environment for clients, staff, and visitors while ensuring smooth office functions. The Office Specialist assists with daily office tasks, manages communications, and coordinates with other departments to meet the needs of the health center.

Essential Responsibilities

This position description is not intended to be an all‑inclusive list of responsibilities or an all inclusive job description. Create and maintain a welcoming environment for clients and guests; assist clients with paperwork. Provide general office support with a variety of clerical activities and related tasks including, but not limited to, answering and directing incoming calls, mail distribution, requisition of supplies, managing fax transmissions and other clerical duties. Enter “soft” enrollments except for certain program exemptions. In collaboration with program leadership, assure clinicians are submitting Service Logs, enrollments and terminations in a timely manner. Verify insurance coverage of clients, copy insurance cards, collect co‑payments and issue receipts. Schedule client appointments and provide reminder calls to clients. Obtain information from the Central Intake database on first time clients. Manage the waiting room, including assessing need for Clinical Triage. Assemble clinical and administrative materials and maintain work area to support workflow needs. Run reports for Program Managers and assist with EHR management reports. Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma‑informed environment for clients and staff. Demonstrate responsibility for safety of clients and property; possess working knowledge of fire regulations and evacuation procedures. Adhere to mandatory abuse reporting laws and HIPAA requirements. Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities. Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings. Perform other duties as assigned.

Program Specific Responsibilities

Scanning of incoming documentation from outside sources into electronic file. Send electronic Urinalysis reports to client’s files. Provide input on all relevant documentation and procedural requirements.

Qualifications

Experience: Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position.

Specialized Skills and Knowledge

Proficient verbal and written communication skills. Type 50 words per minute. Familiarity with basic office equipment (i.e., fax machines, printers, copiers). Knowledge of Microsoft Office Suite (e.g., Word & Excel).

Other

CPR Certification (training provided post‑hire).

Working Conditions

Work is generally performed in a shared work environment with day time office hours. The clinical office setting includes the Front Desk and Reception areas, clinical record areas, and shared offices. Occasional overtime or evening work is required. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants.

Mental Demands

The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.

Physical Demands

The Office Specialist must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.

Benefits

• Generous Paid Time Off Package - Full‑time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short‑Term Disability, Long‑Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options
• Wellness Benefits: Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($)

$21.90 - $22.56

Equal Opportunity Statement

Cascadia is an Equal Opportunity Employer.

Disability Accommodation

If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654.

Credentials Requirement

Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Union Representation

This position is represented by a labor union.

About Cascadia Health

Cascadia Health is Oregon’s largest community‑based behavioral health and substance use treatment services organization. As both a Certified Community Behavioral Health Center (CCBHC) and Federally Qualified Health Center (FQHC), Cascadia provides integrated mental health, substance use treatment, primary care, housing support, crisis intervention, peers wellness, skills training, and more to individuals and families. Our clients can find the care they need through one team and often in one location, regardless of their ability to pay.