Member Care & Navigation Specialist

PacificSource; Springfield (OR); On-site; USD 36,000 - 57,000; Full time

Job summary

PacificSource in Oregon seeks a dedicated care coordination professional to support members navigating the healthcare system. You’ll work with case managers and providers to educate members about benefits, identify resources, and connect them with appropriate services, while maintaining HIPAA compliance.

Your role emphasizes collaboration, attention to detail, and compassionate communication. A minimum of three years in community services or healthcare is required, along with a high school

Qualifications

• Minimum of three years of experience in community services or healthcare coordination.
• Experience in health insurance and delivering group presentations preferred.
• High school diploma or equivalent required.

Responsibilities

• Develop and implement goals/plans to assist members navigating the healthcare system.
• Educate members on understanding and using benefit structures.
• Support members with referrals, scheduling, transportation, and non-clinical needs.
• Coordinate with case management team and providers; ensure HIPAA compliance and confidentiality.
• Document accurately and timely; participate in care coordination meetings.

Skills

Accountability

Collaboration

Communication

Flexibility

Active Listening

Organization

Problem Solving

Teamwork

Education

High school diploma

Tools

CaseTrakker Dynamo

Microsoft Office

Job description

PacificSource in Oregon seeks a dedicated care coordination professional to support members navigating the healthcare system. You’ll work with case managers and providers to educate members about benefits, identify resources, and connect them with appropriate services, while maintaining HIPAA compliance.

Your role emphasizes collaboration, attention to detail, and compassionate communication. A minimum of three years in community services or healthcare is required, along with a high school