Member Services Associate I – Benefits & Support

Cascade Comprehensive Care Inc; Klamath Falls (OR); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Vacation

Medical insurance

Dental insurance

Vision insurance

401(k) pension plan

Job summary

Cascade Comprehensive Care Inc seeks a patient-focused customer service representative to assist members and providers with benefits, authorizations, and claim status. The role emphasizes accurate data entry, timely resolutions, and privacy compliance under HIPAA.

The candidate should have a high school diploma (GED) and 2–4 years of related experience; bilingual Spanish is preferred to support a diverse member base in Oregon. Excellent communication is essential.

Qualifications

• High school diploma or GED plus 2-4 years related experience or equivalent combination.
• Bi-lingual in Spanish preferred.
• Confidential handling of member information per HIPAA rules.
• Ability to document calls and enter data in systems accurately.

Responsibilities

• Provide benefit information clearly and concisely.
• Assist members and providers with authorizations, eligibility, and claim status.
• Document calls in data systems accurately.
• Research inquiries to determine resolution steps.
• Ensure accuracy of member information and assist with redetermination processes for coverage.
• Communicate with relevant departments using established procedures.
• Handle multiple tasks with strong organizational skills.

Skills

Bilingual in Spanish

Excellent communication

HIPAA awareness

Typing/ data entry

Education

High school diploma or GED

Tools

Email systems

Microsoft Office

Job description

Cascade Comprehensive Care Inc seeks a patient-focused customer service representative to assist members and providers with benefits, authorizations, and claim status. The role emphasizes accurate data entry, timely resolutions, and privacy compliance under HIPAA.

The candidate should have a high school diploma (GED) and 2–4 years of related experience; bilingual Spanish is preferred to support a diverse member base in Oregon. Excellent communication is essential.