Patient Intake Specialist

Klamath Health Partnership INC; Klamath Falls (OR); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Retirement plan

Paid time off

Employee Assistance Program

Professional development

Job summary

Klamath Health Partnership, Inc. is hiring a Patient Intake Specialist to join our frontline team. You will welcome patients, gather demographics and insurance information, enter data into the EHR, verify coverage, and explain policies and hours across multiple clinics.

You’ll support medical records and front desk duties, handle scheduling, and assist with cross-training across sites. A friendly, organized approach and bilingual Spanish skills are strongly preferred; HIPAA and customer service

Qualifications

• High school diploma or GED or equivalent experience.
• Experience in a medical or dental front office or medical records preferred.
• Bilingual Spanish strongly preferred.
• CPR/First Aid certification preferred.
• Clear, professional communication in person and by phone.

Responsibilities

• Welcome patients and guide them through the check-in process.
• Interview patients to collect demographic and insurance information.
• Enter and update patient information in the EHR accurately.
• Verify insurance coverage and document benefit details.
• Explain clinic policies, payment expectations, and hours.
• Schedule, confirm, and reschedule appointments.
• Monitor cancellations/no-shows and assist with reassignment.
• Answer calls, take messages, and contact patients for sooner appointments.
• Process patient payments and follow financial documentation procedures.
• Compile, verify, and upload medical records in HIPAA-compliant manner.
• Provide float coverage across intake and medical records; support across sites.

Skills

Communication

Bilingual Spanish

Customer service

HIPAA

Attention to detail

Education

High school diploma or GED

Tools

EHR systems

Job description

Join our team at Klamath Health Partnership. Discover open positions and take the next step in your healthcare career.

The future looks bright at Klamath Health Partnership, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide variety of benefits, and many growth opportunities for our employees.

Pay: $21.00–$24.00 per hour

Status: Non‑Exempt

Reports To: PFS & Coding Manager

Bilingual (Spanish) Preferred

About Us

Klamath Health Partnership (KHP) is a mission‑driven community health organization providing medical, dental, and behavioral health services to individuals and families across the Klamath Basin. We’re committed to accessible care, cultural humility, and creating a welcoming environment for every patient who walks through our doors. Our teams value collaboration, growth, and supporting one another in meaningful work.

What You’ll Do

As a Patient Intake Specialist, you’ll be part of a fully cross‑trained front‑end team that supports medical, dental, and medical records operations. You’ll help patients feel welcomed, gather accurate information, maintain complete records, and keep clinic workflows running smoothly across multiple locations.

Front Desk & Intake

• Welcome patients and guide them through the check‑in process.
• Interview patients to collect demographic and insurance information.
• Enter and update patient information in the EHR accurately and promptly.
• Verify insurance coverage and document benefit details.
• Explain clinic policies, payment expectations, and hours.
• Schedule, confirm, and reschedule appointments.
• Monitor cancellations/no‑shows and assist with reassignment.
• Answer incoming calls, take messages, and contact patients for sooner appointments.
• Process patient payments and follow financial documentation procedures.

Medical Records

• Compile, verify, and upload medical records in compliance with HIPAA.
• Prepare, maintain, and review patient records for completeness.
• Scan and upload documents into designated EHR areas.
• Manage medical records fax lines and queues.
• Locate and deliver records requested by clinic departments.
• Respond to record requests from outside offices, patients, and insurance entities.
• Post lab results, dictation, reports, and correspondence after provider review.
• Sort incoming mail and assist with patient reassignment.
• Provide float coverage across medical intake, dental intake, front desk, and medical records.
• Support a cohesive, cross‑trained team across all clinic sites.
• Perform other duties as assigned.

What You’ll Bring

• A high school diploma or GED; or 1–3 months related experience/training; or an equivalent combination of education and experience.
• Experience in a medical or dental front office or medical records environment preferred.
• Bilingual (Spanish) strongly preferred.
• CPR/First Aid/BLS certification preferred.
• Clear, professional communication skills — in person and by phone.
• Ability to follow instructions, apply policies, and handle routine problems with professionalism.
• Strong attention to detail and comfort using modern office equipment and EHR systems.
• A welcoming, customer‑service‑focused approach with patients, providers, and coworkers.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Physical Requirements

This role requires regular walking, talking, bending, lifting, carrying, writing, and hearing. Frequent standing, sitting, and use of hands for typing and handling materials. Vision requirements include close, distance, color, depth perception, and ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Benefits

• KHP offers a competitive and comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Employer‑paid life and disability coverage
• Retirement plan with employer contribution
• Generous paid time off and holidays
• Employee Assistance Program
• Professional development and training opportunities

Klamath Health Partnership is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and encourage qualified individuals from all backgrounds to apply.

Klamath Health Partnership, Inc. is an FTCA deemed organization. For more information about FTCA click here

We are pleased to have received the Tier 4 Certification from the Oregon Health Authority Patient-Centered Primary Care Home (PCPCH) for our quality of care

Klamath Health Partnership (KHP) is a Federally Qualified Health Center (FQHC). We are a not-for-profit organization whose purpose is to provide comprehensive medical, dental, behavioral, and community health services to the medically underserved of the Klamath Basin in southern Oregon. We are committed to the lifetime wellness of our community by providing accessible care to everyone with compassion and respect, regardless of ability to pay.