Compassionate Healthcare Collections Specialist

Klamath Health Partnership INC; Klamath Falls (OR); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Life Insurance

EAP (Employee Assistance Program)

Paid Time Off

Retirement Plan

Team-oriented culture

Job summary

Klamath Health Partnership, Inc. is seeking a Collections Specialist in Oregon to support the revenue cycle. The role involves processing patient payments, auditing balances, updating poverty levels, and handling inquiries with empathy and professionalism.

Requirements include a high school diploma and 3–6 months in billing or collections. The position offers full-time hours, with a pay range of $22.00 to $28.00 per hour DOE and a benefits package that includes life insurance, PTO, and

Qualifications

• 3–6 months of hands-on experience in billing, payments, or collections
• Working knowledge of insurance billing procedures and payment practices
• Outstanding written and verbal communication skills
• Professionalism, tact and customer-first thinking in all interactions

Responsibilities

• Processing patient payments (cash, check, credit card)
• Auditing account balances and correcting posting errors
• Updating Federal Poverty Levels and applying sliding scale adjustments
• Documenting collection efforts, bankruptcy notices, and resolution notes
• Supporting billing for Commercial Insurance, Medicare, OHP, Workers’ Comp, Personal Injury
• Fielding billing inquiries as the primary phone contact
• Welcoming walk-in patients to the billing office with empathy and professionalism
• Investigating complaints and applying fixes under Billing Supervisor guidance
• Tackling special projects and additional duties as needed

Skills

Clear communication

Professionalism

Customer-first mindset

Bilingual (benefit)

Education

High school diploma or equivalent

Job description

Klamath Health Partnership, Inc. is seeking a Collections Specialist in Oregon to support the revenue cycle. The role involves processing patient payments, auditing balances, updating poverty levels, and handling inquiries with empathy and professionalism.

Requirements include a high school diploma and 3–6 months in billing or collections. The position offers full-time hours, with a pay range of $22.00 to $28.00 per hour DOE and a benefits package that includes life insurance, PTO, and