Healthcare Member Support Specialist (Onsite)

Advanced Health Coordinated Care Organization; Coos Bay (OR); Vor Ort; USD 26.000 - 35.000; Vollzeit

Zusammenfassung

Advanced Health Coordinated Care Organization in Coos Bay, Oregon, is hiring a Healthcare Customer Service Representative to deliver compassionate, member-focused support in a fast-paced environment. You will handle inquiries from members and providers, helping with benefits information, referrals, and plan details to ensure quality service.

The role reports to the Customer Service Manager, requires a high school diploma or GED (associate degree preferred), two years in medical/healthcare admin

Qualifikationen

• Minimum high school diploma or GED; associate degree in business administration preferred.
• Two years’ experience in a medical office/healthcare administration setting and two years’ experience in a customer service-related position.
• THW Certification preferred, or willing to obtain – Must reside in Oregon
• Bilingual preferred, qualified, certified, or willing to obtain

Aufgaben

• Talk with members and providers by phone or in person, handling inquiries promptly and courteously.
• Greet persons entering the building in a professional manner, determine nature and purpose of visit, and direct or call appropriate staff member to escort them to specific destinations.
• Provide information to guests, members and the public, answer questions with discretion and tact.
• Facilitate the resolution of complaints from customers, members, and/or the public, elevate to appropriate staff member(s) as necessary.
• Act as a member advocate and liaison with providers and partners as needed to ensure members are connected to services.

Kenntnisse

Customer service experience

Communication

Ausbildung

High School Diploma or GED

Associate degree in business administration

Jobbeschreibung

Advanced Health Coordinated Care Organization in Coos Bay, Oregon, is hiring a Healthcare Customer Service Representative to deliver compassionate, member-focused support in a fast-paced environment. You will handle inquiries from members and providers, helping with benefits information, referrals, and plan details to ensure quality service.

The role reports to the Customer Service Manager, requires a high school diploma or GED (associate degree preferred), two years in medical/healthcare admin