Bilingual Patient Access & Intake Specialist

Klamath Health Partnership INC; Klamath Falls (OR); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Retirement plan

Paid time off

Employee Assistance Program

Professional development

Job summary

Klamath Health Partnership, Inc. is hiring a Patient Intake Specialist to join our frontline team. You will welcome patients, gather demographics and insurance information, enter data into the EHR, verify coverage, and explain policies and hours across multiple clinics.

You’ll support medical records and front desk duties, handle scheduling, and assist with cross-training across sites. A friendly, organized approach and bilingual Spanish skills are strongly preferred; HIPAA and customer service

Qualifications

• High school diploma or GED or equivalent experience.
• Experience in a medical or dental front office or medical records preferred.
• Bilingual Spanish strongly preferred.
• CPR/First Aid certification preferred.
• Clear, professional communication in person and by phone.

Responsibilities

• Welcome patients and guide them through the check-in process.
• Interview patients to collect demographic and insurance information.
• Enter and update patient information in the EHR accurately.
• Verify insurance coverage and document benefit details.
• Explain clinic policies, payment expectations, and hours.
• Schedule, confirm, and reschedule appointments.
• Monitor cancellations/no-shows and assist with reassignment.
• Answer calls, take messages, and contact patients for sooner appointments.
• Process patient payments and follow financial documentation procedures.
• Compile, verify, and upload medical records in HIPAA-compliant manner.
• Provide float coverage across intake and medical records; support across sites.

Skills

Communication

Bilingual Spanish

Customer service

HIPAA

Attention to detail

Education

High school diploma or GED

Tools

EHR systems

Job description

Klamath Health Partnership, Inc. is hiring a Patient Intake Specialist to join our frontline team. You will welcome patients, gather demographics and insurance information, enter data into the EHR, verify coverage, and explain policies and hours across multiple clinics.

You’ll support medical records and front desk duties, handle scheduling, and assist with cross-training across sites. A friendly, organized approach and bilingual Spanish skills are strongly preferred; HIPAA and customer service