Member Services Specialist I — Banking & Accounts

Indiana Members Credit Union; Indianapolis (IN); On-site; USD 26,000 - 28,000; Full time

Job summary

Indiana Members Credit Union in Indianapolis, IN is seeking a Universal Member Service Representative I to deliver exceptional member service while performing advanced account maintenance and financial transactions.

You will handle transactions, open/close accounts, assist with debit cards, and support tellers with vault and cash handling, all while maintaining accuracy and strong interpersonal communication.

Qualifications

• 6-12 months of credit union or financial institution experience.
• High school diploma, GED, or equivalent.
• Completion of Teller Supervisor and Basics of Products and services training with IMCU.

Responsibilities

• Accurately process all member and non-member transactions.
• Research member questions, problems, and complaints and respond with accurate information.
• Open and close all types of accounts while ensuring required forms and records are completed in compliance with internal policies and statutory regulations.
• Assist with advanced account maintenance and problem solving for members and non-members.
• Process and create/order Debit cards for members along with assisting with debit card disputes and fraud.
• Process stop payments, print statements and histories for members.
• Assist with night deposits, ATM deposits, wire transfers, large currency reports, deceased members, and irate members.
• Cross-sell IMCU products and services.
• Ability to multi-task and exhibit patience in stressful situations.
• Completed satisfactory all in-house training.
• Exceptional interpersonal and communication skills.
• Attention to detail, maintain adaptability, flexibility and organizational skills.
• Skilled in use of core system, Evolve, Synapsys, etc.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Patience

Education

High school diploma or GED

Tools

Evolve

Synapsys

Job description

Indiana Members Credit Union in Indianapolis, IN is seeking a Universal Member Service Representative I to deliver exceptional member service while performing advanced account maintenance and financial transactions.

You will handle transactions, open/close accounts, assist with debit cards, and support tellers with vault and cash handling, all while maintaining accuracy and strong interpersonal communication.