Member Services Specialist I

Clear Destination Inc.; Woodland Park (CO); On-site; USD 36,000 - 52,000; Full time

Job summary

Clear Destination Inc. is seeking a Customer Service Representative to support CORE members through phone and electronic channels, handling account creation, updates, enrollments, and inquiries.

You will resolve issues, educate members on programs, and maintain accurate documentation of interactions. The role requires a high school diploma and 1+ years in member/customer service, with proficiency in Microsoft Office and the ability to manage multiple screens and applications.

Qualifications

• High school diploma or equivalent required.
• 1+ years of practical equivalent experience in member/customer service.
• Ability to work with a multi-screen, multi-application computer system.
• Proficient with Microsoft Office: Excel, Word, Outlook, Teams.
• Proficient with general office equipment.

Responsibilities

• Receives and resolves omni-channel member contacts, including phone and electronic inquiries, while maintaining queue availability.
• Completes account creation at existing locations, account updates, payment options, program enrollments, inquiries, and information requests accurately and efficiently in accordance with procedures.
• Fields member complaints and concerns and offers reasonable solutions before escalating.
• Verifies member identity according to standards before releasing account-specific information.
• Educates members on existing programs and tailor experiences to their needs.
• Maintains complete and accurate documentation on all calls/contacts.
• Promotes first contact resolution by addressing issues directly or routing to the correct department.
• Acknowledges varying complexity while following defined methods and procedures.
• Performs other duties as directed by leadership.

Skills

Integrity

Diplomacy

Communication

Critical Thinking

Active Listening

Active Learning

Problem Solving

Coordination

Instructing

Service Orientation

Monitoring

Judgment and Decision Making

Time Management

Troubleshooting

Social Perceptiveness

Learning Strategies

Persuasion

Negotiation

Mathematics

Confidentiality

Education

High school diploma or equivalent

1+ years in member/customer service

Tools

Microsoft Office (Excel, Word, Outlook, Teams)

Job description

Clear Destination Inc. is seeking a Customer Service Representative to support CORE members through phone and electronic channels, handling account creation, updates, enrollments, and inquiries.

You will resolve issues, educate members on programs, and maintain accurate documentation of interactions. The role requires a high school diploma and 1+ years in member/customer service, with proficiency in Microsoft Office and the ability to manage multiple screens and applications.