Member Services Specialist: Growth & Service

Hope Enterprise Corporation; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

HOPE Enterprise Corporation is seeking a Member Service Representative in our Retail Operations department. You will help open and manage member accounts, provide exceptional customer service, and resolve issues in a timely manner.

The role requires attention to detail, a customer-focused mindset, and the ability to work with a team to meet monthly growth and retention targets. You will follow HOPE policies and contribute to a compliant, efficient office environment.

Qualifications

• Bachelor's degree in business or related area preferred
• 1+ year experience in banking/finance in areas related to job requirements
• Customer service experience
• High school diploma or GED required

Responsibilities

• Establish and maintain member accounts
• Provide service excellence to stakeholders
• Process all member accounts accurately, timely, and manage member exceptions
• Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management
• Complete all assigned Retail and compliance courses per established deadlines
• Achieve monthly growth and retention targets per individual Retail Work Plan
• Adhere to all HOPE policies, procedures, and security protocols
• Adhere to all regulatory compliance requirements
• Perform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.
• Perform other duties as assigned
• Cross-sell HOPE products
• Authority to open and close member accounts

Skills

Attention to Detail

Customer Focus

Interpersonal Understanding

Organizational Awareness

Problem Solving

Results Orientation

Teamwork

Education

Bachelor's degree in business or related area

Job description

HOPE Enterprise Corporation is seeking a Member Service Representative in our Retail Operations department. You will help open and manage member accounts, provide exceptional customer service, and resolve issues in a timely manner.

The role requires attention to detail, a customer-focused mindset, and the ability to work with a team to meet monthly growth and retention targets. You will follow HOPE policies and contribute to a compliant, efficient office environment.