Member Services & Data Entry Specialist

East-Bank-Club-; Chicago (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Free workout privileges

Employee discounts in Pro Shop, Spa &/

Parking and transit benefits

Access to Tickets at Work discounts

Tuition reimbursement

Job summary

East Bank Club is seeking a motivated Member Accounts Representative to deliver excellent customer service, manage member data, and provide administrative support. The entry-level role offers growth opportunities within a dynamic wellness/fitness environment.

You will handle inquiries, process billing questions, maintain records, and collaborate with the team to ensure smooth operations while upholding high data integrity and customer focus.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and data entry experience preferred.
• Basic knowledge of accounting principles is a plus.
• Excellent communication skills, both written and verbal.

Responsibilities

• Respond to member inquiries via phone, email, or chat in a professional and friendly manner.
• Provide account information to members and assist with billing questions and resolution.
• Maintain accurate and up-to-date records and manage data entry tasks.
• Provide general administrative support and collaborate with team members to improve workflow.

Skills

Customer service

Data entry

Administrative support

Communication skills

Attention to detail

Time management

Microsoft Excel

QuickBooks

CRM software

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Excel

QuickBooks

CRM software

Job description

East Bank Club is seeking a motivated Member Accounts Representative to deliver excellent customer service, manage member data, and provide administrative support. The entry-level role offers growth opportunities within a dynamic wellness/fitness environment.

You will handle inquiries, process billing questions, maintain records, and collaborate with the team to ensure smooth operations while upholding high data integrity and customer focus.