Member Service Specialist: Fast-Paced Call Center

Clear Destination Inc.; Dearborn (MI); On-site; USD 32,000 - 41,000; Part time

Job summary

Clear Destination Inc. is seeking a Member Service Agent in Dearborn to deliver friendly, knowledgeable support via phone and digital channels. You will assist members with financial needs, promote products, and troubleshoot issues in a fast-paced call center.

The role offers both part-time and full-time options, with paid training and opportunities to grow within a dynamic team. Strong communication and tech skills are essential.

Qualifications

• High school diploma or equivalent.
• Ability to work in a fast-paced, high-volume, dynamic environment.
• Previous customer service and sales experience preferred.
• Articulate phone skills, including excellent listening skills.
• Strong computer and technology skills.
• Basic math skills.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

Responsibilities

• Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
• Work in a fast-paced, high-volume, dynamic learning environment.
• Access multiple applications to provide primary support for all non-branch channels, including online banking, mobile banking, and more.
• Acquire and maintain a high level of product and service knowledge to provide efficient service and mitigate fraud or loss.
• Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
• Provide solutions to inquiries, financial transactions, and loss mitigation with accuracy.
• Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
• Maintain quality standards in all aspects of work.
• Comply with policies and security procedures.
• Identify processing errors and bring them to management.
• Perform end-of-day transaction review and balancing.

Skills

Customer service

Sales

Phone skills

Microsoft 365

Problem solving

Teamwork

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Clear Destination Inc. is seeking a Member Service Agent in Dearborn to deliver friendly, knowledgeable support via phone and digital channels. You will assist members with financial needs, promote products, and troubleshoot issues in a fast-paced call center.

The role offers both part-time and full-time options, with paid training and opportunities to grow within a dynamic team. Strong communication and tech skills are essential.