Member Services Specialist I

Great NorthWest Federal Credit Union; Aberdeen (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

Great NorthWest Federal Credit Union in Aberdeen, WA seeks a full-time teller to perform routine member transactions with accuracy and a focus on service. You will handle deposits, withdrawals, loan payments, and transfers while maintaining a balanced cash drawer and following all policy procedures.

A strong emphasis on member education and cross-selling will be required. The role requires good math skills, clear communication, and the ability to work in a busy, often stressful environment.

Qualifications

• High School diploma or equivalent required.
• Strong numeric and math skills essential.
• Excellent communication and customer service abilities.
• Ability to handle cash accurately and follow procedures.
• Knowledge of banking policies and compliance.
• Background check and drug screening required.

Responsibilities

• Perform routine member transactions: deposits, withdrawals, transfers, loan payments, and check cashing.
• Provide outstanding member service to achieve satisfaction.
• Maintain accurate cash drawer and balance in a timely manner.
• Process stop payments and handle ACH deposits.
• Explain products, services, and policies to members.
• Respond to member inquiries and route to proper departments as needed.

Skills

Customer service

Cash handling

Sales experience

Communication

Mobility

Education

High School diploma

Tools

Verifin

Banking software

Job description

Great NorthWest Federal Credit Union in Aberdeen, WA seeks a full-time teller to perform routine member transactions with accuracy and a focus on service. You will handle deposits, withdrawals, loan payments, and transfers while maintaining a balanced cash drawer and following all policy procedures.

A strong emphasis on member education and cross-selling will be required. The role requires good math skills, clear communication, and the ability to work in a busy, often stressful environment.