Member Service Teller & Branch Experience Specialist

Cascade Federal Credit Union; Kent (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Cascade Federal Credit Union seeks a friendly teller to deliver excellent member service and accurately process transactions. Responsibilities include handling cash, deposits, withdrawals, loan payments, and address changes while maintaining security and compliance.

The role requires strong customer service skills, attention to detail, and the ability to balance cash drawers and support branch operations. Cross-sell services to meet member needs and maintain a welcoming lobby.

Responsibilities

• Perform teller transactions on member accounts and balance cash drawers.
• Troubleshoot member problems and answer overflow calls.
• Record and post night deposits; open/close branch routines.
• Place stop payments, order checks, copies, and money orders; issue cash and cards.
• Buy and sell cash from vault; redeem US Savings Bonds.
• Maintain lobby stocked and clean; assist with new account openings.

Job description

Cascade Federal Credit Union seeks a friendly teller to deliver excellent member service and accurately process transactions. Responsibilities include handling cash, deposits, withdrawals, loan payments, and address changes while maintaining security and compliance.

The role requires strong customer service skills, attention to detail, and the ability to balance cash drawers and support branch operations. Cross-sell services to meet member needs and maintain a welcoming lobby.