Member Experience Specialist I

Automatic Data Processing, Inc.; Aberdeen (WA); On-site; USD 32,000 - 36,000; Full time

Job summary

GNWFCU is seeking a front-line teller to perform routine member transactions and deliver exceptional service. You will handle deposits, withdrawals, loan payments, transfers, and check cashing while maintaining accurate cash drawers and balances.

The role requires effective communication, basic math skills, and a willingness to learn credit union products. Compliance with BSA/AML and policies is essential.

Qualifications

• Entry-level pay rate typically based on experience and education.
• Strong communication skills for public interaction in a often stressful environment.
• Experience in sales, customer/service, and cash handling is preferred.

Responsibilities

• Handle routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Provide outstanding member service and drive member satisfaction.
• Maintain accurate cash drawer and balance in a timely manner.
• Process stop payments and ACH direct deposits.
• Provide routine information on credit union products, services, and policies and refer complex queries to proper departments.

Skills

Effective communication

Sales and customer service

Cash handling

Math and business aptitude

Mobility and stamina

Education

High School diploma or equivalent

Job description

GNWFCU is seeking a front-line teller to perform routine member transactions and deliver exceptional service. You will handle deposits, withdrawals, loan payments, transfers, and check cashing while maintaining accurate cash drawers and balances.

The role requires effective communication, basic math skills, and a willingness to learn credit union products. Compliance with BSA/AML and policies is essential.