Member Services Specialist - Hybrid/Remote Optional

Medical Associates Clinic; Dubuque (IA); Hybrid; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k with matching

Paid time off

Flexible spending accounts

Life insurance

Long-term disability

Zusammenfassung

Medical Associates Health Plans in Dubuque, IA is seeking a full-time Member Services Representative to deliver excellent customer service, handle benefits inquiries, claims, and enrollment, and support providers.

The role offers a Monday–Friday 8:00am–5:00pm schedule, initial in-office training for several months, with potential to work from home after training, and a benefits package including health insurance and 401k.

Qualifikationen

• Ability to multitask and stay organized.
• Maintain clear documentation of member interactions.
• Strong interpersonal communication and emotional maturity.

Aufgaben

• Answer inbound and outbound calls in a professional, courteous manner.
• Respond to member and provider inquiries about benefits, claims, authorizations, eligibility, billing, and network.
• Enter data into core systems and assist with claims processing per policy.
• Complete additional projects and duties as assigned.

Kenntnisse

Multitasking

Documentation

Interpersonal communication

Emotional maturity

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Word

Excel

Jobbeschreibung

Medical Associates Health Plans in Dubuque, IA is seeking a full-time Member Services Representative to deliver excellent customer service, handle benefits inquiries, claims, and enrollment, and support providers.

The role offers a Monday–Friday 8:00am–5:00pm schedule, initial in-office training for several months, with potential to work from home after training, and a benefits package including health insurance and 401k.