Member Experience & Service Specialist

Sam's West, Inc.; Sacramento (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, vision and dental coverage

401(k) and stock purchase plan

Company-paid life insurance

PTO and family leave benefits

Live Better U education program

Employee discounts

Job summary

Sam's West, Inc. is seeking a front-end associate at Sam's Club in Sacramento, CA to provide friendly member service and support throughout the checkout area. You will verify memberships, assist with purchases, and help customers with returns and exchanges.

The role involves promoting products, guiding members on self-service tools, and maintaining a safe, organized shopping environment while adhering to company policies and procedures.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications.
• Customer service orientation and problem solving.

Responsibilities

• Provide member service and resolve member issues.
• Maintain the checkout area and assist with payments, returns, refunds, and exchanges.
• Promote Sam's Club products and services.
• Guide members on self-service technology and assist with purchasing decisions.
• Ensure safety and security, conduct safety checks, and maintain a safe shopping environment.

Skills

Customer service

Cashier operations

Mobile apps experience

Job description

Sam's West, Inc. is seeking a front-end associate at Sam's Club in Sacramento, CA to provide friendly member service and support throughout the checkout area. You will verify memberships, assist with purchases, and help customers with returns and exchanges.

The role involves promoting products, guiding members on self-service tools, and maintaining a safe, organized shopping environment while adhering to company policies and procedures.