Member Services Specialist — Health & 401k

Forest Area Federal Credit Union; Kalkaska (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance/Dental paid 100% for你

401K plan

Disability Insurance

Life Insurance

Job summary

Forest Area Federal Credit Union is seeking a member service-oriented associate to perform transactional duties and serve members with accuracy and courtesy. You will maintain records, handle cash transactions, and support daily operations following policy and procedures.

You will balance cash, post transactions, resolve member inquiries, and look for opportunities to offer appropriate products and services, while upholding attendance and professional appearance standards.

Qualifications

• Maintain accurate transactional records and basic cash handling.
• Balance cash drawer daily with strict accuracy.

Responsibilities

• Provide friendly, professional service to all members and associates.
• Balance cash drawer daily with accuracy and adhere to policies.
• Post transactions accurately with minimal errors (less than 2 unresolved postings).
• Troubleshoot and resolve member and internal inquiries in a timely, friendly manner.
• Proactively identify opportunities to offer appropriate products and services for member benefit.
• Maintain dependable attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Job description

Forest Area Federal Credit Union is seeking a member service-oriented associate to perform transactional duties and serve members with accuracy and courtesy. You will maintain records, handle cash transactions, and support daily operations following policy and procedures.

You will balance cash, post transactions, resolve member inquiries, and look for opportunities to offer appropriate products and services, while upholding attendance and professional appearance standards.