Community Banking Member Services Specialist

Forest Area Federal Credit Union; Cadillac (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K

Disability Insurance

Life Insurance

Job summary

Forest Area Federal Credit Union is seeking a detail-oriented teller to support members with cash handling and routine transactions in a community-focused environment. You will balance cash drawers daily, maintain accurate records, and ensure policy-compliant service with a high degree of accuracy.

A strong commitment to confidentiality and member satisfaction is essential. You will also troubleshoot inquiries, post transactions precisely, and proactively identify opportunities to present

Qualifications

• Provide friendly, professional, personal, and confidential service to all members and associates.
• Balance cash drawer daily with strict accuracy and within policy limits.
• Accurately post transactions with fewer than 2 unresolved posting errors in a 1 month period (as per policy).
• Proactively identify opportunities to present products and services that benefit the member.
• Maintain a dependable record of attendance and timeliness.

Responsibilities

• Receive or pay out funds with high degree of accuracy.
• Maintain accurate transactional records and provide basic cash receipt and payment services.
• Accurately post transactions and resolve posting discrepancies.
• Troubleshoot and resolve member inquiries in a timely, friendly, and accurate manner.
• Proactively identify opportunities to offer appropriate products and services for the benefit of the member.

Job description

Forest Area Federal Credit Union is seeking a detail-oriented teller to support members with cash handling and routine transactions in a community-focused environment. You will balance cash drawers daily, maintain accurate records, and ensure policy-compliant service with a high degree of accuracy.

A strong commitment to confidentiality and member satisfaction is essential. You will also troubleshoot inquiries, post transactions precisely, and proactively identify opportunities to present