Member Services Representative

Forest Area Federal Credit Union; Haring Township (MI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health Insurance/Dental 100% for you

401K with 7% after 1 year

Disability Insurance

Life Insurance for you and dependents

Job summary

Forest Area Federal Credit Union is seeking a member-focused teller to efficiently process transactions and assist members with their accounts, while maintaining accuracy and privacy.

As part of the team, you will balance the cash drawer daily, follow credit union policies, and provide friendly, professional service that supports member satisfaction and trust.

Responsibilities

• Perform transactional duties to serve members with accuracy and privacy.
• Balance cash drawer daily and post transactions with minimal errors.
• Troubleshoot and respond to member inquiries in a timely, friendly manner.

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents