Member Experience & Billing Specialist

Poudre Valley REA; Fort Collins (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, prescription and dental保险

401(k) with base and matching

Holistic wellness program

Life insurance

Paid holidays, vacation and sick leave

Tuition reimbursement

Job summary

Poudre Valley Rural Electric Association is hiring a Member Service Representative to provide exceptional customer service at the front line. You will address member needs, answer inquiries, and guide customers through available programs and services.

As the first point of contact, you will process payments, handle service orders, and support various administrative duties while maintaining a positive, member-focused approach in a fast-paced environment.

Qualifications

• Two years’ customer service experience in consumer services/billing office is required.
• Electric Utility experience is preferred.

Responsibilities

• Build and Foster Relationships with members and colleagues to ensure positive interactions.
• Member Inquiries: respond to inquiries in person, by phone, or written communication.
• Payment Processing: handle payments in various formats and balance cash drawers.
• Comprehensive Member Service Support for all services offered by Poudre Valley REA.
• Service Order Management: initiate and process service orders such as transfers, connections, disconnections, and energizations.

Skills

Customer service

Problem solving

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Poudre Valley Rural Electric Association is hiring a Member Service Representative to provide exceptional customer service at the front line. You will address member needs, answer inquiries, and guide customers through available programs and services.

As the first point of contact, you will process payments, handle service orders, and support various administrative duties while maintaining a positive, member-focused approach in a fast-paced environment.