Member Services Specialist: Grow in Billing & Support

Alaska Village Electric Cooperative; Anchorage (AK); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401k plan with employer match

Paid Leave (PTO) starting at 21 days

8 paid holidays

Birthday holiday

Medical and RS (PPO or HDHP plans)

Dental

Vision

Health Savings Account or Flexible Sp.

Basic Life Insurance, AD&D

Spouse Life paid for by company

Job summary

Alaska Village Electric Cooperative is seeking a dependable Member Services Representative to serve as the primary contact for AVEC members and support day-to-day operations. You will assist by phone, email, and in person, establish new service, process account changes, and handle payments with confidentiality.

As you gain experience, there are opportunities to cross-train in billing, collections, memberships, and cooperative programs while maintaining a high standard of service and teamwork.

Qualifications

• High school diploma or GED.
• Previous customer service, administrative, accounts receivable, billing, or related experience.
• Strong computer skills and ability to learn new systems.
• Excellent communication and interpersonal skills.
• Accuracy and attention to detail.
• Ability to organize priorities and meet deadlines.
• Professionalism and composure when assisting members in difficult situations.
• Dependability, punctuality, and consistent attendance.
• Ability to work independently while also contributing to a team.
• A positive attitude and willingness to learn.

Responsibilities

• Assisting members by phone, email, and in person
• Establishing new electric service and processing account changes
• Processing connects, disconnects, meter changes, and service requests
• Processing payments and maintaining accurate and confidential member account information
• Assisting members with online account access and troubleshooting
• Supporting collections and payment arrangements
• Coordinating with billing, metering, operations, and other departments

Education

High school diploma or GED

Job description

Alaska Village Electric Cooperative is seeking a dependable Member Services Representative to serve as the primary contact for AVEC members and support day-to-day operations. You will assist by phone, email, and in person, establish new service, process account changes, and handle payments with confidentiality.

As you gain experience, there are opportunities to cross-train in billing, collections, memberships, and cooperative programs while maintaining a high standard of service and teamwork.